1:1 Exercise Physiology Policies
To book your first appointment, call 0419 617 143 or if you are an existing client, book online using your unique booking code (given at initial appointment). Bring your Health Fund / DVA / Medicare/ credit cards with you.
Service fees are as follows (including GST):
· Initial Consultation (45-60mins) - $121
· Subsequent Consultation (45mins) - $110
Subsequent Consultations of varying duration can also be arranged depending on your needs*;
> 30mins - $99, 60mins - $121, 75mins $148.50, 90mins – $176
*most subsequent consultations are 45-50mins long; this is determined at your initial appt.
-
HiCAPS can provide a health fund rebate on the spot (if adequate cover in your policy).
-
Subsidised Medicare services require up-front payment, with the rebate processed electronically.
-
DVA services do not require out-of-pocket expenses, if there is a valid referral. Note - cancellation policy below.
​​
-
Referrals are necessary for Medicare and DVA services. Please bring to reception (or send via email) 2-3days prior to appointment. This allows time for detail check and communication/s with Medical professionals prior to arrival. Otherwise, it may not be possible to receive the rebate/ subsidy and the client incurs the session fee.
-
NOTE - Medicare & DVA do not pay for cancellations; this is payable by the client.
​
-
If funding is via a Home Care Package, please contact your care co-ordinator and put them in touch with us prior to first appointment to confirm approval and set up admin requirements.
​
-
Please do not attend if you have a fever, cold/flu symptoms or feel unwell; a Telehealth appointment can be arranged instead.
-
If you're unable to attend, 24 hours written notice is required so we can organise care for another resident.
-
If less than 24 hours notice is provided, full appointment fees apply.​
If there is anything you are unsure of, please contact 0419 617 143
The policies below apply to the pool & gym/s of WWS.
​
-
All new clients must be assessed prior to attending to collect medical history and ensure suitability.
-
It may be necessary to attend multiple 1:1’s if further skill/strength is required or if a Home Exercise Program is prescribed.
-
A brief assessment is also required following absence due to illness/surgery.
-
It is advisable to repeat annual 1:1 assessments if you wish to claim from health funds – to ensure claims are not deemed ‘general well-being' and money either not paid / requested to be reimbursed.
-
Residents using the pool/gym for individual use are requested to do so outside of class times.
-
No classes are scheduled on public holidays.
​​
-
2025 term dates are inclusive of dates below:
-
Term 1 - 20 Jan to 10 April - noting Australia Day / no classes 26/1 (11 or 12 weeks)
-
Term 2 - 28 April to 3 July - noting 9/6 Kings Holiday (9 or 10 weeks)
-
Term 3 - 21 July to 25 Sept - (10 weeks)
-
Term 4 - 13 Oct to 18 Dec - (10weeks)
-
​​
-
Multi-visit passes are term based - weekly $20/session, bi-weekly $19/session (plus GST).
-
Small group exercise classes, (4-6 people) - $25/ session (plus GST).
​​​
-
Bookings are necessary to secure your spot; preference is given to those who pay for a term.
-
Paying by EFT is preferred; invoice with account details can be sent via email.
​​
-
24-hours written notice is required to enable a make-up session within the term.
-
All multi-visit passes expire at the end of term.
-
If you are taking a holiday, it is recommended to book catch-up sessions before and after your break to ensure full value is obtained from your term payment.
-
Hospitalisations are not charged.
​​
-
Please respect others during sessions - including not attending when unwell & using hand hygiene practices.
-
Bring your own water bottle, theraband and gym towel. Also be mindful of noise in the in the shared foyer.
-
Report ASAP if you feel unwell during exercise.
-
Advise if your health status changes and you will not be attending for some time.
-
Report any equipment faults (via pink slip) – DO NOT attempt to fix yourself.
​​
-
Exercise Physiology For You does not offer a refund on class passes, unless case of injury/ surgery. In these circumstances, passes can be suspended until a time when you are well enough to return.
Gift Certificates
Gift vouchers purchased from Exercise Physiology For You are limited to the current dollar value, or service held on the voucher and are not redeemable for cash. Leftover credit from the gift vouchers will remain on the client’s profile to be used towards other services.